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Free UPS ground shipping in the Continental US with $55 purchases. Orders under $55, pay a flat $5.95 shipping fee. See Policies page for details. Click for International Shipping Browse our Archive of Frequently Asked Question
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Policies
 

 


110% Price Assurance Policy:


If you find a lower price on any of our items either before or within ten days of purchase, we will refund you 110% of the difference.  The item has to be offered for sale by an authorized dealer of the the manufacturer, must be in stock, and in new condition.  All costs including shipping, and handling charges should be included in the price comparison. (note our free shipping policy).  We cannot match prices listed in error on other sites, or close-out prices.  Please use our Information Request Form.

You can also insert the price match information while placing your order in the comments box (below the billing address).  We will either match the price and process the order, or give you a chance to cancel.

 

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Price Adjustments:

Please contact us for a price adjustment if your item's price drops within two weeks of your purchase.  Items have to be same color, style and size to qualify for a price adjustment.

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Errors:
 

While we strive for our web site to be error free, mistakes do happen in descriptions, prices, or shipping quotes.  In the rare case that a cost adjustment is needed due to an error, we will work with you to reach a fair resolution.  We reserve the right to correct errors.  You will have the chance to cancel your order.

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Damage:
For damaged items please save all items and packaging materials and contact us immediately.  All damage must be reported within one week of receipt of merchandise.

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Return Policy:

Returns are gladly accepted within 30 days from the day you receive your items (except as noted below in Exceptions.)

Items returned in new, unused condition, and in original packaging with boxes with all tags attached with a valid RMA will receive a full refund less any paid shipping charges (see exceptions below). 
Returns have to be shipped to back within 30 days of receiving the order, and must be sent to our warehouse or as instructed on the RMA. Please send your returns in a track-able insured manner (UPS, Fed-EX, or Insured Priority Mail).  Customer pays return shipping charges. Shipping Charges if paid will not be refunded.

All products being returned must be 100% complete and have all original tags attached.
Items returned missing packaging, parts or components will not be refunded (do not return included free samples if any).
No returns without Authorization. Please fill a Returns Form for a merchandise return authorization number before returning any items. RMAs are only issued by e-mail.
  
Items returned without a RMA will be refused by the warehouse and/or will incur a 20% restocking fee and you will incur shipping charges both ways from the shipping company you used.

Please do not refuse any items that are shipped to you.  Refused or un-deliverable items accrue a 20% restocking fee in addition to any shipping charges. 



Return Exceptions:
 1. Spare part orders are NOT returnable (i.e. extra puff, axis, cylinder, and cube covers, covers with cushions or frames).
2. Jewelry Jewelry has a 14 day return window from the day you receive it to the day you ship it back  Also all jewelry is sent with a safety plastic loop threaded through the piece.  Cutting this loop voids the return privilege, and the item is considered non-returnable.
3. Sean Fox Wall Art Due to the unique, and custom nature of Sean Fox art pieces, they have a different return policy than our other products. Returns are gladly accepted within two weeks from receipt of the piece. Returns incur a 25% restocking fee, and actual shipping charges are also deducted from the refund amount.


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Shipping Policy:

Free shipping is valid only on ground shipments to one location within the contiguous 48 states (does not apply to APO addresses).  Must provide street address for free shipping (We will ship to a PO Box if packed weight is under two Lbs).   See exceptions below.

Click here for transit times and other shipping information.
 
In cases where the software applies free shipping to orders for Alaska and Hawaii or other non-qualifying shipments, full shipping charges will be added to the orders.

In order to facilitate your shipments, we will choose the carrier of our choice (in the same class of service), regardless of which was selected.

Exception:
We reserve the right to charge shipping on returned orders because of wrong addresses, or for multiple returns of purchases.  Refused or un-deliverable items accrue a 20% restocking fee in addition to any shipping charges. 
Shipping expenses can be quite high, and we strive to keep our costs low to offer you the best possible prices.

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Cancellations:

We will make every effort to accommodate your request to cancel or change your order.  Unfortunately we can not change orders once they have gone into production.  We (and our factories) try to ship your items in the shortest possible time, so sometimes there is no way to change or cancel orders.
We do gladly accept returns. Please fill a Request Form (in the menu at left) for a return authorization, and then we can issue an RMA or process your new order.  Customers will be responsible for all shipping charges back to us in Washington state.

Sean Fox Design wall art orders can only be canceled within three days of being placed.  Once they are on the production schedule, orders can not be changed on canceled.

Please do not refuse any items that are shipped to you.  Refused items accrue a 20% restocking fee in addition to any shipping charges. 
 
Please do not return any items without a Merchandise Return Authorization number , they will not be accepted by our warehouse, and you will accrue shipping charges both ways from the shipping company you used.

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